(08) 8985 6322 info@darwintours.com.au

THE small and not so small stuff 

 PROMOTIONAL MATERIAL

Darwin Tours reserve the right to take photos while on tour.

If you prefer photos of yourself and your family not to be used by Darwin Tours for any social media or promotional material, please advise Darwin Tours in advance of your tour. You are welcome to send your photos to Darwin Tours. Please be advised these may be used for social media posts or promotional material. www.darwintours.com.au https://www.facebook.com/darwintour/

COMPLAINTS PROCEDURE
If you have a complaint during your tour, please advise your guide immediately so Darwin Tours can try to rectify the problem. If you have a complaint with your correspondence or organisation of your tour, please advise Darwin Tours within 10 days of your return from the tour. 

 

BOOKING POLICY
To confirm your booking on our tours 100% must be paid at time of making a reservation. Payments can be made by phone or on our online website booking portal. To confirm your private charter or group booking a 30% deposit must be paid at the time of reservation. An invoice will be sent with our bank details attached for a direct transfer. The remaining 70% must be paid at least 30 days prior to your tour departure date.

 

CANCELLATION POLICY
Cancellation fees are 10% charge outside 14 days, 25% charge from 14-8 days, 50% charge from 7-4 days, and 100% charge within 72 hours of departure. Cancellations due to Covid will need evidence and will receive a credit for travel at a later date.

 

TRAVEL INSURANCE (THIS IS HIGHLY RECOMMENDED IN THE EVENT OF ILLNESS OR INJURY)
You are responsible for organising your own comprehensive travel insurance prior to travelling with Darwin Tours. Darwin Tours advise that activities on tours involve risks. By agreeing to participate in the tour you are releasing Darwin Tours and its contractors from any liability for claims extending to but not limited to, losses, damages or expenses caused by anything but not limited to personal injury, death, accident, emotional or nervous disorder, delay, property loss or damage which occurs during any such activity.

 

CONSUMER DATA/PRIVACY
Pandanus 5 Pty Ltd for Darwin Tours (the Company) regards customer privacy as an important part of our relationship with our customers, and our privacy policy conforms to internet privacy standards. If you have questions or concerns regarding our privacy policy please contact us on (08) 89 856 322. In order to use our website, we may require information from you to help us provide the best service and tour possible. All correspondence may be collected and stored, particularly in regards to sales, support, and accounts, including email. Information is collected via correspondence with you or your company. This may be via the telephone, email, mail, fax, or directly through our website. Any details collected from customers is required to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it. If you have any questions about security on our website you can email us at info@darwintours.com.au

 

Disclaimer/Indemnity

Pandanus 5 Pty Ltd for Darwin Tours (the Company) accept no responsibility for the loss or damage of personal articles. The Company will not be held responsible for any personal injury sustained by clients due to actions beyond our control. Subject to road and weather conditions, unforeseen circumstances, and mechanical failure, the Company reserves the right to alter itineraries or cancel departures. The Company reserves the right to cancel a tour if the group numbers are not sufficient. In such cases full refunds will be given. Any costs incurred by a client as a result of a delay or cancellation, including failure to make connections with any other service, are the responsibility of the passenger. We strongly recommend that all passengers have their own travel insurance to cover losses.

 

COVID-19: Safe Guidelines

Your health and safety is paramount to Pandanus 5 Pty and Darwin Tours (the Company).

The Company has implemented the following for all our vehicle-based touring programs for the health and safety of all our staff, passengers and local community members.

The following measures will be in effect until federal and local government regulatory and health offices have declared the COVID-19 health crises ended.

As the situation changes the following procedures will be updated.

Health and safety are the foremost priority of the Company throughout our operations. By ensuring that ALL possible and reasonable steps are in place to combat the spread and impacts of COVID-19 we will endeavour to provide a safe and healthy touring experience.

As respective governments around Australia and the world begin to reveal “the new normal” there is a responsibility of every business and community member to take steps to assist this safe transition with continued vigilance.

During this period there also remains the possibility that a resurgence of COVID-19 may occur in previously “safe areas and activities” before the local medical and oversight body is aware.

With this in mind the Company has adopted a set of measures to be applied to its land-based touring operations outlined below.

These measures also act as a condition of participation for guests looking to tour on a Company tour. Adherence to the measures is mandatory for all guests.

 

Touring Participation Conditions:

  1. Pre-departure briefings on safety and hygiene will be conducted for all participants to ensure everyone is aware of what the health and hygiene processes are on tour so they can then be consistently followed.
  2. All passengers will be required to complete a brief statement that testifies to their current health.
  3. Passengers must remain seated in the same seat for the duration of the tour.
  4. All passengers will be required to use hand sanitiser before each re-boarding of the vehicle.
  5. Outside the vehicle please adhere to social distancing – IE 1.5 M recommended by the Australian Government.
  6. All passengers must wash/sanitise their hands before having lunch.
  7. Wearing gloves is optional for passengers. Washing hands regularly or using hand sanitiser will offer more protection against coronavirus (COVID-19) than wearing gloves.
  8. Wearing a protective face mask is also optional for passengers.
  9. All vehicle interior surfaces will be hand-wiped with sanitizer throughout the day.

 

Vehicle Cleaning Post Tour:

All our vehicles will undergo cleaning with a high-grade disinfectant following the completion of each tour. This includes:

  1. a) Cleaning of the interior with COVID-19 grade disinfectant to target hard to get to spots. Including seat covers, window ledges and handrails.
  2. b) All vehicle interior surfaces being hand-wiped with sanitizer.
  3. c) Sweeping and mopping floors with high-grade cleaning and disinfection products.

 

FAQs (Frequently Asked Questions)

What does the tour include?

Wallaroo Litchfield Park, Jumping Crocodiles with sunset – the name says it all.

We collect you from your accommodation, you will be amazed on your private jumping crocodile cruise, experience magnificent waterfalls in Litchfield National Park and have a picnic lunch at Wangi Falls, swim in pristine waterways, see gigantic cathedral and magnetic termite mounds and marvel at the unique sunset of the Top End over Darwin Harbour.

 

Are the guides local?
We pride ourselves in hiring the best guides to showcase the Top End. They may or may not be born and bred here, but they are all local, the NT is now their home and it’s in their blood. They have immense knowledge of Darwin and the Top End environment, including its history, culture and environs. We have a colourful history. The magnificent flora and fauna opportunities change each day.

 

Do you cater for people with food allergies and dietary requirements?

We do our best to cater for everyone if we are advised. If you are worried about your specific requirements we recommend you bring along food you enjoy for lunch and snacks.

 

Can you swim all year round in Litchfield National Park?

Most of the time the swimming holes are open to visitors and our guides will provide you updated advice on the day.

 

COVID-19 – What are we expected to do?

We have a registered COVID-19 Safety Plan in place and it is a requirement of all travellers to adhere to our guidelines. As these guidelines are a moving feast as circumstances changes, please read ours in the Terms and Conditions section (Small and Not So Small Stuff).