faq
IF I BOOK A TOUR DO I HAVE TO PAY STRAIGHT AWAY WITH MY CREDIT CARD?
We require a credit card to secure all bookings however you can choose to pay cash on the day of travel if requested when making the booking.
IS THERE A SURCHARGE ON CREDIT CARD PAYMENTS?
All credit card payments will incur a 2% credit card surcharge.
DO YOU CATER TO DIETARY REQUIREMENTS?
Yes, we can cater for vegetarians and gluten free. Please inform us of any special needs at the time of booking.
CAN YOU PICK ME UP FROM MY HOTEL OR CARAVAN PARK?
We pick up from all hotels in the City, Parap and Cullen Bay. If you are not staying in a hotel please contact us directly to arrange pickup. If you are staying at a caravan park please contact us directly.
CAN I BRING LUGGAGE ON BOARD THE BUS?
We have minimal storage space available on our buses so only a small bag is permitted. Your hotel reception will be able to mind your luggage for you.
IS THERE A LOT OF WALKING ON YOUR TOURS?
Our city tour shuttles between each attraction so the only walking is around the attractions themselves. On a Litchfield day tour the carparks are all relatively close to the falls so there isn’t great distances of walking although there can be uneven terrain in some parts. We are able to take a lot of people with restricted mobility. Please inform us of any special needs at the time of booking.
WHAT TIME DO YOU PICK UP
Depending on what tour you are booked on, we will give you a 15 minute pickup window for your hotel. Please call us within 24 hours of tour to confirm pickup time.
WHAT DO I NEED TO BRING?
Please bring a water bottle that you will be able to refill with cold water on the bus, hat, sunscreen, camera, comfortable shoes. On the Litchfield tour please bring bathers and a towel if you would like to swim.
DO YOU OPERATE IN THE WET SEASON?
We operate tours all year. We will only cancel tours due to a cyclone or floods. Swimming at Litchfield NP is open all year.
WHAT IS YOUR CANCELLATION POLICY?
For cancellations made 48 hours prior to tour start time we can offer a full refund less any booking fees and costs. Cancellations within 48 hours or failure to board tour constitutes no refund.