PROMOTIONAL MATERIAL
Darwin Tours reserves the right to take photos while on tour.

If you prefer photos of yourself and your family not to be used by Darwin Tours for any social media or promotional material, please advise Darwin Tours in advance of your tour. You are welcome to send your photos to Darwin Tours. Please be advised these may be used for social media posts or promotional material, but we do not pay for their use. www.darwintours.com.au https://www.facebook.com/darwintour/

COMPLAINTS PROCEDURE
If you have a complaint during your tour, please advise your guide immediately so Darwin Tours can try to rectify the problem. If you have a complaint with your correspondence or organisation of your tour, please advise Darwin Tours within 10 days of your return from the tour. 

BOOKING POLICY
To confirm your booking on our tours, 100% must be paid at the time of reservation. Payments can be made by phone or on our online booking portal. To confirm your private charter or group booking, a 30% deposit must be paid at the time of reservation. An invoice will be sent with our bank details attached for a direct transfer. The remaining 70% must be paid at least 30 days prior to your tour departure date.

CANCELLATION POLICY
Cancellation fees are 10% charge outside 14 days, 25% charge from 14-8 days, 50% charge from 7-4 days, and 100% charge within 72 hours of departure.

TRAVEL INSURANCE (THIS IS HIGHLY RECOMMENDED IN THE EVENT OF ILLNESS OR INJURY)
You are responsible for organising your own comprehensive travel insurance prior to travelling with Darwin Tours. Darwin Tours advises that activities on tours involve risks. By agreeing to participate in the tour, you are releasing Darwin Tours and its contractors from any liability for claims extending to, but not limited to, losses, damages or expenses caused by anything but not limited to personal injury, death, accident, emotional or nervous disorder, delay, property loss or damage which occurs during any such activity.

CONSUMER DATA/PRIVACY
Pandanus 5 Pty Ltd for Darwin Tours (the Company) regards customer privacy as an important part of our relationship with our customers. Our privacy policy conforms to internet privacy standards. If you have questions or concerns regarding our privacy policy, please contact us at (08) 8985 6322.

In order to use our website, we may require information from you to help us provide the best service and tour possible and a high level of customer service. All correspondence may be collected and stored, particularly in regard to sales, support, and accounts, including email. Information is collected via correspondence with you or your company. This may be via telephone, email, mail, fax, or directly through our website in order to provide service references and to assist in our staff development. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@darwintours.com.au

DISCLAIMER/INDEMNITY
Pandanus 5 Pty Ltd for Darwin Tours (the Company) accept no responsibility for the loss or damage of personal articles. The Company will not be held responsible for any personal injury sustained by clients due to actions beyond our control. Subject to road and weather conditions, unforeseen circumstances, and mechanical failure, the Company reserves the right to alter itineraries or cancel departures. The Company reserves the right to cancel a tour if the group numbers are not sufficient. In such cases, full refunds will be given. Any costs incurred by a client as a result of a delay or cancellation, including failure to make connections with any other service, are the responsibility of the passenger. We strongly recommend that all passengers have their own travel insurance to cover losses.